Terms of Service & Refund Policy

1. Corporate Entity & Scope of Services

These Terms of Service govern all orders and services provided by Brightstack OÜ (Registry code: 17293391, registered in Tallinn, Estonia), operating under the trading name Brightstack Group and its affiliated service portals. We coordinate B2B legal support, process service dispatch, document delivery, and digital workflow services through independent local process servers and field agents.

2. Service Attempts & Fulfillment

Our flat-rate fee covers one (1) physical service or delivery attempt at the specific address provided by the client. Turnaround estimates (Standard: 3–5 business days; Rush: 1–2 business days; Same-Day: within 24 hours) refer to the timeframe for the initial delivery attempt following order confirmation.

If delivery is completed, we provide a signed Proof of Service via email. If delivery cannot be completed because the address is inaccurate, the recipient is unavailable, or the recipient or facility refuses or redirects delivery to another address, we provide a record of the attempt. Additional attempts or re-service at a secondary or redirected address are billed as a new order.

3. Pricing, Billing & Payment Authorization

All prices are stated in US Dollars (USD) or Euros (EUR) as specified at checkout or on your invoice. By submitting payment details or authorizing an order, you authorize Brightstack OÜ to charge your selected payment method upon order confirmation or invoice issuance.

4. Cancellation & Refund Policy

Full Refund Before Dispatch: Orders cancelled in writing prior to agent dispatch and before any service attempt has been made are eligible for a 100% refund.

Non-Refundable Once Attempted: Because field agents and process servers are compensated for their travel and time upon dispatch, fees cover the delivery attempt itself and are non-refundable once a delivery attempt has been made, including in cases where the recipient refuses acceptance, is not present, or directs that documents be delivered to a different address. In the event of an administrative error solely attributable to Brightstack OÜ, we will re-attempt service at no additional charge or issue a full refund.

5. Limitation of Liability

Brightstack OÜ shall not be liable for any indirect, incidental, consequential, or special damages (including missed court deadlines or litigation outcomes) arising from the use of our services. Our total maximum liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.

6. Contact Information

For billing inquiries, cancellations, or support, please contact us at info@brightstackgroup.com.